The Dups Direct Dignified Family Support Plan

This product gives you a chance to pre-plan for the trying times of when you pass on. Joining this plan is the first big step towards easing the burden on those close to you. This product bridges the income gap upon the death of the policy holder, who may have also been the household breadwinner. Imagine the stress on your family over losing a loved one and not having the money to pay for bills such as rent, electricity and other necessities.

This plan provides interim financial support in the form of monthly income to the nominated beneficiary for a period of six months. The first instalment can be claimed immediately after the policy holder passes on.

COVER OPTIONS AND RATES 

*Note that only the policy holder is covered under the Family Support Plan.

Should you be interested in taking out a policy with us, fill in the application form below.

The Dups Direct Family Support Plan Benefits

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Income for those left behind

This policy leaves a sum of money for those left behind after the death of a policy holder.

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Up to E30 000 pay out

The policy pays out up to E30 000 to the beneficiary.

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Interim Assistance

The plan provides interim assistance for the period between death and the time the deceased's estate has been wound up.

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From E12.50 per month

Affordably priced from as little as E12.50 per month, it's a worthwhile step to take for the turns of life.

Dups Direct Family Support Plan Online Services

Download the United Life Assurance Brochure and find out more about the plan and its benefits.

Start Your Application Process

I am interested in the Dups Direct Family Support Plan product

Frequently Asked Questions

In our everyday interaction with clients and Swazis at large, we have come to realize that there are so many unanswered questions that people have and as we continuously promise, at United Holdings we are committed to offering excellent, transparent service to our fellow Swazis hence today we will be answering the questions that you might have about our services but have never really asked:

You get CASH and you have the option to use the services of our Funeral Home with the cash received.

YES policies are paid out 100% as per level of cover at that point in time. Terms and Conditions apply

YES as long as pay-out does not exceed E50 000.

Funeral policies do not have a surrender value and therefore no compensation when a policy is cancelled.

Suicide claims are honoured for policies that have completed 12 months and whose premiums are up to date. 

Turnaround time is 2hours from receipt of all required document, and we are striving to improve. 

You will need to comply with the rules of the new policy. This will include the waiting period of the new policy. During the waiting period the initial cover is applicable.

YES, provided they are below 85 years of age when they are added. The maximum cover is E10,000.00

Family plan policies provide free cover for one wife. Additional wives can be covered at an added cost. 

YES, provided you notify UNITED of this change, in writing. 

Family plan covers up to 8 people. Additional children, spouses , parents and parents in law (up to 4) can be covered at an added premium. 

YES, but they have to be legally adopted. 

Only if you have a divorce decree to prove that the relationship no longer exists.

The spouse has a continuity option on that policy. 

You can do this via multiple channels, physically you can come into one of our office and pay at reception or you can setup a debit order using the below details:

Bank: Standard Bank Swaziland
Account Name: Dups Direct Insurance
Account Type: Current
Account Number: 9110001930217
Branch Name Manzini Branch
Branch code: 660564
Swift Code: SBICSZXXX

Claims are approved for payment in 2 hours if all claim documents have been received.

  • Death certificate
  • Medical certificate of cause of death
  • Confirmation of body letter (addressed to United Life Assurance, P.O. Box 114 Manzini)
  • Policy holder’s ID
  • Claimant’s ID
  • Deceased’s ID
  • Proof of relation between the deceased and the policy holder (where necessary)
  • Police report in case death is due to an accident or suicide.
  • Bank statement / proof of banking details

*All documents should be certified.

  • If premiums are not received in a shorter period, the policy will be placed in 3 months’ waiting period upon receipt of all arrear premiums.
  • If premiums are not received for a period of 12 months, the policy lapses and the client would have to restart a new policy.

Under our Family Funeral Plans, only biological, step and adopted children may be added as dependents, provided the relevant proof of relation and adoption documents are submitted.

Our clients are advised to open separate policies for parents and extended family members as this will allow access to a wider array of covers and benefits.

Yes, the payee may request a refund for any premiums paid in advance after the death of the insured.

Only the Homelink Cash Back Funeral Plan qualify for cashback, on condition that after 3 years on inception of the policy premiums have been consistently paid and no claim has been experienced on the policy.

On family funeral policies, the surviving spouse/s can take a continuing option, where the spouse/s will continue with the policy as a policy holder/s and cover dependents.

Clients are advised to swiftly contact us should they encounter any difficulty in paying premiums on time.

Our policy waiting periods are 3 months for groups, 6 months for non-groups, and 12 months for senior citizen funeral plans.

Deaths due to suicide are not payable unless the waiting period has elapsed.

Beneficiaries are free to use any mortuary service providers of their choice, claims proceeds are paid into beneficiaries’ bank accounts.

United Life Assurance offers,

  • A wide branch network across Eswatini
  • Claims are approved within 2 hours.
  • The company is 100% Eswatini owned and has made its mark in the insurance industry with a reputation of providing exceptional service to its clients.
  • Upon death of a member, the deceased benefits on the following: 5% discount on any chosen casket/coffin, free collection of the deceased’s body anywhere within Eswatini and 14 days free mortuary storage, all provided by our sister company Dups Funeral Home and Crematorium

United Holdings is an associate of the Dups Group of Companies, that took over the Dups Direct Insurance licences with the mission to uplift communities through accessible and affordable financial services.

One person may be covered multiple times, however, the total cover of one member should not exceed E50,000.00 as stipulated in the Insurance Act of 2005.

The policy holder possesses the right to change their beneficiary at any given time and as many times.

United Life Assurance pays out a double accidental benefit where the death is determined to be accidental of nature.